Customer Help

1-3 business days

To create an account, simply visit the My Account page, fill in your details (email, username, and password), and click Register. Once registered, you can easily track orders, manage your personal information, and check out faster.

For Registered Customers:

1. Log in to your account on our website.
2. Navigate to the My Account page.
3. Under the Addresses section, find your Shipping Address and click Edit.
4. Update your address and click Save Address to confirm the change.

For Orders Already Placed:

If you’ve already placed an order and need to change the shipping address, please contact our customer support team as soon as possible. Once an order is processed, the address cannot be changed directly through the website.

We recommend reviewing your shipping address carefully before placing your order to avoid any issues.

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your order via the carrier’s website.

Once an order is placed, it cannot be changed or canceled. However, if you notice an issue with your order upon delivery, please inspect the items in front of the delivery person, and you can return the item immediately if needed.

If you have any questions or concerns, you can reach our customer support team via email at [info@gearx.net] or through the contact form on our website.

We currently offer shipping within within Bangladesh but we are working on expanding our shipping options to other regions. Stay tuned for updates!

If you’ve forgotten your password, simply click on the Forgot Password link on the My Account page. Enter your email address, and we’ll send you a link to reset your password.